Damaged or Defective Goods
Damaged Goods or Defective Goods Policy
We at Bar Globe World understand that shipments may get damaged during transit or, on occasion, ship out from the manufacturer with a defect or missing item. If and when this does happen, rest assured we will do everything to resolve the situation in a straightforward and timely manner at no cost to you.
Please read all of the information below carefully:
Damaged Item or Parts Replacement Instructions and Terms
• Inspect the contents of your shipment immediately after delivery and contact us within 72 hours by calling 1-312-515-7157 if you discover any impaired or defective merchandise.
• Take photographs of the packaging and imperfect items. This is very important, as most manufacturers will not process replacements without photographs.
• Do not dispose of any boxes, packaging or items for at least 14 business days.
o If your order has been damaged while in transit, we will either help you file a claim with the carrier or file a claim on your behalf. The shipper may require evidence of the damage and may wish to pick up or inspect the damaged item(s). Once the damage claim has been approved by the shipping carrier we will ship replacement(s) at no additional charge.
o If your order is flawed or defective (i.e. before it was shipped, not impaired in transit), we will ship the replacement items or parts to you at no additional charge as soon as we receive your photographs and get approval from the manufacturer.
• Please be advised that replacements will be issued for the damaged or defective item(s) or part(s) only.
• Failure to contact us regarding flawed merchandise within 72 hours, supply photographs or comply with the Damaged and Defective Goods Policy terms outlined above may result in delays, denial of replacements/refunds, or charges for replacement item(s).
• If you would like to return your purchase instead of having the damaged or defective items replaced, we will issue you with a Return Authorization (RA) number after your photographs of the damages or defects are received and approved, as well as upon approval of the damage claim filed with the shipper if the damage occurred in transit. You will then be able to use the RMA number to proceed with the return process outlined in our standard Returns and Exchanges Policy, beginning with step 2 onward. We will cover the cost of return shipping for damaged or defective merchandise. Terms and Conditions of the Returns Policy apply.