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This FAQ was written to provide our customers with pertinent information.
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TABLE OF CONTENTS
Click on any of the questions in the Table of Contents to jump to the FAQ answers:
Returns, Exchanges and Cancellations
Damages and Defects
Shipping and Delivery
Privacy and Security
Ordering and More
What are my payment options?
You can pay for your purchase online with a credit card or by PayPal — we accept Visa, MasterCard, American Express and Discover. You may also place a credit card order by phone, call us at 1-312-515-7157 Monday through Friday 10 a.m. to 4 p.m.
Can I place an order over the phone?
Yes, we accept telephone orders. Please call 1-312-515-7157 during our business hours of Monday through Friday from 10 a.m. to 4 p.m. CST and have your credit card and order information on hand.
Do you accept foreign currency?
Due to daily exchange rate fluctuations, we only accept and quote prices in U.S. dollars.
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Will you really give me my money back?
Absolutely. You can return your purchase for any reason within 30 days and we will refund your money in full, with no added restocking fees or other charges. The only cost you will be responsible for is return shipping to us. Restrictions apply. Please see our Returns Policy to follow our simple 3-step return procedure and to review the terms and conditions.
How long will a refund take?
Refunds are processed within 1 to 5 business days after we receive your return shipment. Allow one billing cycle for the refund to appear on your monthly credit card statement. All refunds are issued in their original form of payment.
Do you charge restocking fees?
We do not charge any restocking, handling or other miscellaneous fees unless you return merchandise that has been damaged due to neglect.
Can I exchange my purchase for something else?
Yes, you can exchange any merchandise you purchase from our website within 30 days. Restrictions apply. Please see our Returns and Exchanges Policy for details.
Do I have to pay for return shipping if you made an error on my order?
Absolutely not. We will pay the return shipping costs if there was an error on our part regarding your order, e.g. wrong color or item.
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Can I get store credit on a return?
Yes, if you return the merchandise within 30 days of purchase, you can choose to get a full refund, exchange it for something else, or receive credit toward future purchases. Please be aware that store credit will only be applicable to the account which was originally credited and may not be transferred to another individual or account.
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Can I cancel my order if I change my mind?
We begin processing your order as soon as it is placed, and since we order many items direct from the manufacturer we are not able to accept cancellations. However, you may return your purchase for any reason within 30 days. Please refer to our Returns Policy for details.
What if the merchandise I received was damaged while en route to me?
Call our Customer Service at 1-312-515-7157 within 5 business days. Take photographs of the packaging and damaged contents and do not dispose of any packaging or contents for a minimum of 14 business days in case the shipping company wishes to inspect or pick up the merchandise in the case that we need to file a claim with the courier. We will replace the damaged parts free of charge. Please refer to our Damaged or Defective Goods Policy for details.
What if merchandise I am returning to you gets damaged in transit?
You will need to file a damage claim with the company you used for shipping. We cannot be held accountable for damage of return shipments, so be sure to insure return shipments for the value of your merchandise.
What if the merchandise I received is flawed or defective?
Call BarGlobeWorld Customer Service at 1-312-515-7157 within 5 business days. Take photographs of the flaws or defects and do not dispose of any packaging or contents for a minimum of 14 business days. Once we receive your photographs and approval from the manufacturer we will ship replacement(s) to you at no additional charge. Please refer to our Damaged or Defective Goods Policy for details.
What if my order is damaged or defective and I don’t contact you within 5 days?
Failure to contact us regarding damaged or defective merchandise within 5 business days, supply photographs or comply with the Damaged or Defective Goods Policy terms may result in delays, denial of replacements/refunds, or charges for replacement item(s). Make sure to carefully inspect your shipment for damage or defects as soon as you receive it.
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Can I return damaged or defective merchandise instead of getting items replaced?
Yes, you can choose to return your order if has been damaged or defective instead of having the items or parts replaced, however you will be responsible for the cost of shipping the item back to BarGlobeWorld in Chicago, Illinois. We wll replace damaged parts free of charge, but we will only cover the cost of returns if an item has been sent to you in error. Please refer to our Damaged or Defective Goods Policy for details and applicable terms and conditions. Restrictions apply.
How long will it take to get my order?
Most orders to the United States are sent by UPS, FedEx or USPS and arrive 5-7 business days from the day they are shipped. Orders to other international destinations like Canada and Australia may take 7-10 days. Allow 1-3 business days for processing your order prior to shipping. Some Italian-made bar globes require a longer production process, which may affect the delivery time if the stock has been depleted..
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Yes, we’ll email you with a tracking number and a link to UPS or FedEx once your order is shipped so you can track its delivery time.
Why do you need time to process an order before shipping?
BarGlobeWorld begins working on your order immediately, but some items are shipped direct from the manufacturer and may require a bit more time to process. This is particularly true for manufacturers like Zoffoli in Italy, where time differences and country-specific holidays may cause slight delays.
Is shipping really free to the United States? How about Canada?
Yes, shipping and delivery is absolutely free to any of the 48 states in the contiguous United States. Italian-made bar globes ship free to Alaska, Hawaii and Canada as well.
Is shipping and delivery free to Europe?
What do you charge for shipping to other destinations?
We will need to calculate the shipping cost for specific orders being shipped to other international locations like Australia in order to determine whether there will be an additional charge. Please refer to our Shipping and Delivery Policy for more information.
Many retailers display shipping charges separately to make their prices seem lower. Some have separate handling charges added on to take the illusion even further. We know that you are capable of calculating a few figures to see if you’re getting value for money. We simply don’t like such marketing strategies. We also don’t like to make our customers work, so we do the work for you.
What shipping carriers do you use?
Most of our orders are shipped by economy air or ground through UPS, FedEx or USPS.
Can I use a P.O. Box number as a delivery address?
We cannot not ship to P.O. Boxes or A.P.O. Boxes.
Do you protect my privacy and security?
We believe privacy and security are more than just important—they are inviolable rights. That’s why we never, ever share your personal information with third parties other than to fulfill your order. And unlike other retailers, we don’t use a myriad of small print to hide facts we don’t want you to find. Please read our Privacy and Security Policy.
Do you share information I provide about me or someone else with third parties?
Bar Globe World believes that privacy is an inviolable right and we are committed to ensuring its protection. We use the personal information you provide about yourself for the sole purpose of processing your order, and we do not share it with outside parties except to the extent it is necessary to complete your order. We use information you provide about someone else for the sole purpose of shipping and confirming delivery.
Do you ever sell personal information to anyone?
Never, under any circumstances, would we sell information provided by our customers to any party.
Is my credit card information secure?
We are fully committed to your protection, which is why we use multiple measures to prevent unauthorized access to information and maintain its accuracy, as well as to ensure the information we collect is used appropriately. The tested and proven electronic, managerial and physical safeguards we have in place are designed to provide the highest level of online security.
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Will you use my contact information to spam or send me unsolicited material?
Bar Globe World will never spam you or send you unsolicited material. Your email address is only used for answering inquiries we receive from you and for processing your order. Catalogs, updates on products and services, etc. will never be sent to you unless you fill out our online form for that specific purpose.
Why does a warning pop up in my browser when I begin placing an order?
This is a standard alert issued by your browser to let you know that you are entering the most heavily secured section of our website. These warnings may often be intimidating, even although they are actually meant to be assuring. They simply let you know that the area has been encrypted for security purposes to protect the credit card and other information you may be asked to provide.
Is your website suitable for children?
We strongly believe that protecting children and their privacy should be the duty of individuals and businesses alike.
Nothing on our website is unsuitable for children, and no section of our website is designed to specifically attract young individuals. We do not knowingly maintain or collect information from anyone under the age of 13.
Do your bar globes come in different colors?
Yes, many of our bar globes and world globe drinks carts come in a variety of colors. The color choices are listed in the product description and most of the items will have photos of the variations.
We are required to charge sales tax on orders shipped to addresses in the state of Illinois. Orders shipped to all other locations will not be charged sales tax.
Why do you ask for my phone number when I place an order?
Most of our bar globes and drinks trolleys are crafted in Italy and other countries overseas, and some of them are shipped to you directly from the manufacturer. UPS, FedEx and other carriers require that telephone numbers be provided for deliveries to international destinations. Bar Globe World will never divulge your telephone number to a third party except to the extent that it is necessary to complete your order and we will never call you for promotional purposes.
Why doesn’t your website display whether your products are in stock or not?
If we don’t have an item in our own inventory when you place an order, we order it from the manufacturer to be shipped directly. It is extremely rare for both Bar Globe World and the manufacturers we work with to be short of a product that we market, and we strive never to have to tell a customer “we are out of stock.”
I know it’s rare, but what happens if a product does get backordered?
In the very unlikely event that neither Bar Globe World nor the manufacturer has an item in stock and it must be backordered, we will notify you within 48 hours and inform you of the estimated delivery date. If you decide you don’t want to wait for the backordered item you will have the option to order something else instead, receive store credit toward a future purchase, or get a full refund.
How do I contact you if I can’t find what I need in your FAQ?
Don’t hesitate to contact our Customer Service Center anytime.
Hours: 10 a.m. to 4 p.m. (CST)
Monday through Friday